RETURN POLICY
Last updated June 25, 2026
RETURNS
All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition (were applicable) with all original tags and labels attached. For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
RETURN PROCESS
Before sending the product back, please email us at ecr-team@ecrperformance.com
ECR Performance
106 E Calle Angel C. Morales
Unit 756
Gurabo PR, 00778
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. If tracking is available, please attached to the email corresponds. This will be the evidence that the return has been sent to us
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned:
- Customized Items
- Clearance or limited availability Items
- Some Special Orders
- Electrical Components (speed, sensors, sensors, ignition coils, fuel pumps ect.)
- Electrical Connectors
Please Note
- A 10% restocking fee will be charged for all returns.
- Sale items are FINAL SALE and cannot be returned.
- CUSTOMER NEED TO MAKE SURE THAT THE PART ORDERED IS THE CORRECT FOR THE APLICATION INTENDED. We will not accept returns of parts correctly dispatch and/or unused parts. Example of this; customer ordered the wrong size or customer ordered a that does not need or does not fit the application.
- Items with heavy physical damage will be will be rejected for a refund or store credit
- Type of damages that will cause the return to be rejected:
- Fire damage
- Use of unapproved fuels specific to the injectors
- Bent or broken injector bodies
- Use of oxygenated race fuels (VP Q16, 260 GT, EXO2 107, MTBE, etc.)
- Missing or damaged parts • Tool marks from improper installation or removal
- Broken, cracked, scratched, melted, or missing electrical connectors
- Broken, bent, or missing pintles
- Severely corroded metal bodies
- Custom items and special orders are excluded of this policy.
- We are humans and mistakes can happen; if we (ECR Performance) wrongfully dispatched a part, we will exchange it for the correct one.
- Shipping cost is nonrefundable.
If your return is approved, only the cost of the part will be refunded minus the restoking fee (when applicable).
QUESTIONS
If you have any questions concerning our return policy, please contact us at: